Answered By: Austin Pevler
Last Updated: May 05, 2016     Views: 49

Users of Internet Explorer may have trouble getting the PDF to open in their browser. If you get a prompt to view or download a .asp file, go ahead and download it. You will then need to open Acrobat Reader, Foxit, or any other software that can read PDFs, and open the .asp file in there. You can also rename the .asp file to .pdf and that might work as well.

Users of Macintosh OSX may also have trouble opening PDF files. They may be downloaded as .asp, after which the user will need to open Acrobat Reader, select File, Open then navigate to the document. Or, the .asp file may have to be renamed .pdf.