Answered By: Austin Pevler
Last Updated: Oct 22, 2015     Views: 29

If you are trying to do this from home, are you using all 9 digits of your Tartan number? If you are an online student, and you do not have a Tartan card, your Tartan number may only be 6 or 7 digits. If you have less than 9, you need to make sure that zeros are added to the front of the number to make it 9. This link to the most common problems for logging in from off-campus might help:

http://libguides.sinclair.edu/content.php?pid=207978&sid=1736623

If this helps, great. If you are still having problems, give us a call at 937-512-3004 and we can talk you through it over the phone. If you are having trouble finding the Cyber Security Video, it can be found here - http://sinclair.ohionet.org/login?url=http://digital.films.com/PortalPlaylists.aspx?aid=5449&xtid=38815